The Last of Us Store
Website: thelastofus.store
Contact: contact@thelastofus.store
At The Last of Us Store, we are committed to providing you with unique, high-quality products. However, we understand that there may be times when you need to return or exchange an item. To make this process easy for you, we offer free returns within 20 days of your purchase.
Free Returns
You are eligible for a free return or exchange on all items within 20 days of the purchase date. If you’re not satisfied with your order, simply return it to us for a full refund or an exchange.
Eligibility for Returns
To qualify for a return, please ensure:
The return request is made within 20 days of your order date.
The item is unused and in the same condition as when you received it.
The item is in its original packaging.
How to Request a Return
Email us at contact@thelastofus.store with your order number and reason for return.
We’ll provide you with a return label and instructions on how to send back the item.
Once we receive the returned item, we will process your refund or exchange within 7 business days.
Refund Process
Refunds will be credited back to your original payment method. You will receive an email notification once your refund has been processed, which usually takes about 7 business days after we receive the returned item.
Exchanges
If you would like to exchange your product, please specify the new item or size in your email. Exchanges are subject to product availability.
Non-Returnable Items
Custom or personalized products are non-returnable unless they are defective or damaged upon arrival.
Damaged or Defective Items
If you receive an item that is damaged or defective, contact us immediately at contact@thelastofus.store with a photo of the issue. We will replace the item or issue a refund at no extra cost to you.
Contact Us
For any questions or concerns regarding our return policy, please reach out to us at contact@thelastofus.store. We are happy to assist you!
Thank you for shopping at The Last of Us Store!